When does the message go out?
When the chosen event happens, or at the hour you set.
Automated Message Templates
9 different triggers
Tell the buyer before they ask
Write a template once and pick when it goes out: when the order ships, waits at customs, runs late or gets a return request, the message is sent on its own.
50% off your first month, code: MERHABA
Data in the screens is sample store data.
3 questions
What you ask when writing templates
Is it specific to each order?
Yes. Variables like {{AmazonOrderId}}, {{ProductTitle}}, {{TrackNumber}} and {{CarrierName}} fill in with the order’s details.
How do I know it was sent?
Turn on "Notify me when sent" and get a notification for every send.
Write your first template
Sign up, connect your store, create a template and pick the trigger. Already a member? Log in and open Messaging › Message Templates.
Template editor
Write, add variables, pick the trigger
Name, subject and content on one screen. Add variables from the list on the right, turn on automatic sending below and choose when and on which event it goes out.
Write your first template
Sign up, connect your store, create a template and pick the trigger. Already a member? Log in and open Messaging › Message Templates.
Triggers
Which events send a message?
Shipping and delivery
When the order ships, waits at customs, can’t be delivered, gets lost or runs late.
Returns
When a return is requested and when it is completed.
Address issues
When the address is not in Latin script or the buyer’s surname is missing.
Mind Amazon’s rules
The buyer sees the subject and content; content against Amazon’s Communication Guidelines is the seller’s responsibility. Write in the buyer’s language.
FAQ
Common questions
- {{AmazonOrderId}}, {{LinkWithProduct}}, {{FeedbackLink}}, {{DeliveredDate}}, {{PurchaseDate}}, {{ShipDate}}, {{ASIN}}, {{ProductTitle}}, {{StoreName}}, {{TrackNumber}} and {{CarrierName}}.
- Yes. Each template shows Active / Paused for automatic sending, and you can change it any time.
- Yes. Pick a template from the reply box on the Messages screen.
Answer before they ask
Keep buyers informed at every step
Triggered templates, variables and send notifications.
50% off your first month, code: MERHABA
Used EasyCentral before? 30% off to welcome you back: GERIDON