Can I see all messages in one place?
Yes. Warehouse, support ticket, customer and Amazon support messages sit on one screen, tab by tab.
Messaging & Feedback
In line with Amazon’s communication rules
Your reply, right next to the order
Bring customer, warehouse and support messages into one inbox. Order status, amount, ASIN and tracking sit next to the conversation, and you see whether your reply follows Amazon’s rules before sending.
50% off your first month, code: MERHABA
Data in the screens is sample store data.
4 questions
Questions about customer communication
Will my reply break Amazon’s rules?
It is checked as you type: order number present, no links, emails, phone numbers or emoji, under 2000 characters.
How do I automate review requests?
Set up a feedback campaign; choose how many days after delivery and at what time to send, and exclude returned or late orders.
How do I track negative feedback?
The Negative Feedback list shows the rating, the comment and your response with the order number.
Bring customer communication together
Sign up and connect your store; messages and feedback come in automatically. Already a member? Log in and open Messages.
Feedback campaigns
The right order, the right time to ask for a review
Create a campaign in four steps: write the content, preview the email, choose filters, set the timing. Each campaign shows its send and delivery stats.
- Variables: {{AmazonOrderId}}, {{FeedbackLink}}, {{DeliveredDate}}, {{ProductTitle}}, {{StoreName}}…
- Exclude buyers with negative feedback and returned or late orders
- Send 1-60 days after delivery, in the store’s local time
- Active and paused campaigns in separate lists
Bring customer communication together
Sign up and connect your store; messages and feedback come in automatically. Already a member? Log in and open Messages.
Sent emails
Know what happened to every email
See sent review requests with order, buyer and campaign: queued, delivered, read or blocked. Amazon "Request a Review" requests appear in the same list as Easybridge Feedback.
Negative feedback
Catch low ratings early
Negative feedback with order number, rating, comment and your response in one list. Act before it affects account health.
Bring customer communication together
Sign up and connect your store; messages and feedback come in automatically. Already a member? Log in and open Messages.
FAQ
Common questions
- Under Amazon’s rules sellers can only write in certain cases; you pick a message type (e.g. "Unexpected problem with the order", "Confirm delivery details") to send.
- Yes. Insert message templates from the reply box in one click.
- By your filters: for negative-feedback buyers, returned or return-requested and late orders you choose "Ignore", "Exclude" or "Include".
- Requests sent through Amazon’s Request a Review feature. Successful and failed ones appear in the sent emails list.
Happy buyers, better ratings
Answer messages fast and ask for reviews smartly
One inbox, rule checks, feedback campaigns and negative feedback tracking.
50% off your first month, code: MERHABA
Used EasyCentral before? 30% off to welcome you back: GERIDON